Contact Us
Need help with VidMock? Have questions about billing, features, or just want to share feedback? We're here to help and would love to hear from you!
Need help getting started, have questions about features, or stuck with something? We're here to help!
Questions about subscriptions, payments, refunds, or need to update your billing information?
Have an idea for a new feature or improvement? We love hearing from our users!
Partnerships, integrations, or other business-related questions? Let's talk!
Email Support
Send us an email and we'll get back to you as soon as possible. We typically respond within 24 hours.
Response Time
We typically respond within 24 hours during business days.
Support Languages
We provide support in English. Feel free to reach out!
Frequently Asked Questions
Simply sign up for an account, upload your product mockup image, describe the motion you want, and our AI will create your video in minutes!
We support PNG, JPG, and WEBP image formats for input. Videos are delivered in high-quality MP4 format.
Yes, you can cancel your subscription at any time from your account settings or by contacting us directly.
We offer a satisfaction guarantee. If you're not happy with our service, contact us and we'll work it out.